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TSB Staff Revolt Over Return-to-Office Mandate
30 Jul
Summary
- TSB employees are preparing legal action against a new office mandate.
- Santander's takeover prompted the return-to-office policy change.
- The union cites concerns over family and medical reasons for flexibility.

TSB employees are preparing legal action against a new return-to-office mandate implemented by Santander following its takeover. The TBU Union plans to challenge the policy through the Employment Tribunal, raising concerns that some staff may be unable to comply due to family or medical reasons.
Previously, TSB staff enjoyed entirely remote work under policies established during the pandemic. Santander's new rules, effective from April 2027, require an average of 12 days in the office per month, calculated over a three-month period.
A TSB spokesman stated that exceptions and flexibility for personal and health reasons will be put in place. This situation mirrors broader corporate disputes over office mandates, as many employees resist returning to pre-pandemic working norms. Other companies like PwC and JP Morgan have also faced staff resistance to similar policies.