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Minneapolis Tops Mega Hubs for 3rd Year Running
1 Nov
Summary
- Minneapolis-Saint Paul Airport leads mega hubs for three consecutive years.
- Tampa and Charleston airports earned top spots in their categories.
- Increased passenger satisfaction linked to airport improvement projects.
For the third consecutive year, Minneapolis-Saint Paul International Airport has earned the top spot among North America's mega hubs, surpassing major coastal airports. The 2026 J.D. Power North America Airport Satisfaction Study also recognized Tampa International Airport and Charleston International Airport for their excellence in large and medium airport categories, respectively.
Passenger satisfaction scores have risen across all airport sizes. This improvement is largely credited to extensive, multiyear capital improvement projects recently completed or nearing finalization at these leading airports. According to J.D. Power, these upgrades are finally translating into a better travel experience for passengers.
Key drivers of satisfaction identified in the study include clear signage and ease of navigation within the terminals. Improvements were also noted in food, beverage, and retail offerings, which saw an 8-point increase year-over-year. The study surveyed 24,710 U.S. and Canadian residents about their airport experiences across seven core areas.
