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AI, India Shift to Cut Hundreds of Telstra Jobs
16 Feb
Summary
- Up to 650 roles may be cut as Telstra embraces AI and offshore contractors.
- Plans involve outsourcing roles to Infosys and Accenture in India.
- The move aims for competitiveness, efficiency, and customer experience improvements.
Telstra is initiating a significant reduction in its workforce, with up to 650 roles potentially being eliminated. This strategic shift involves increasing reliance on artificial intelligence systems and outsourcing tasks to contractors in India.
Internal communications reveal that approximately 440 positions may be lost through a partnership with Indian tech giant Infosys. An additional 209 roles are slated for reduction under a separate agreement with Accenture, redirecting work to AI and a specialized delivery center in India.
Chief Executive Vicki Brady informed staff that these proposals are designed to enhance competitiveness and operational efficiency. This initiative supports Telstra's 'Connected Future 30' ambition, a five-year plan focused on integrating AI across the business and simplifying customer interactions.
Employees impacted by these proposed redundancies will have the option to apply for roles with Infosys or accept a redundancy package. This development mirrors a broader trend in Australian corporations, with other major firms also cutting jobs and offshoring work to reduce labor costs.
