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Stroke Survivor's Gym Fees Won't Stop
7 Oct
Summary
- Stroke survivor faced continuous gym charges after requesting cancellation.
- He was unable to physically sign cancellation forms due to paralysis.
- News outlet intervention secured a refund and membership termination.
Steven Palma experienced a life-altering stroke last year, resulting in paralysis that significantly changed his daily life. He could no longer drive or easily access activities he once enjoyed, like swimming. Following his hospital stay, Palma attempted to cancel his Planet Fitness membership in October. However, despite his clear request and inability to use the gym, the membership continued to be charged at $15 per month.
Palma's paralysis affected his right hand, making it impossible for him to complete physical or electronic signature requirements for cancellation. He was repeatedly charged from December through February. Seeking assistance, Palma contacted a news consumer advocacy team. Upon their inquiry with Planet Fitness, the gym promptly addressed the issue. Palma received a call the following day, his autopay was canceled, and he was refunded $105, resolving the billing dispute.
