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Customer Claims Steakhouse Served Cheaper Cuts
27 Oct
Summary
- Diner alleges receiving sirloin instead of filet mignon three times.
- Restaurant states the issue was resolved when brought to their attention.
- Customer highlights price difference between ordered and received steaks.
A customer has accused a Texas Roadhouse location in Forsyth, Illinois, of serving him a sirloin steak when he had ordered a filet mignon. The diner, Kenneth Card, claims this happened on three occasions. He stated that he brought the issue to the manager's attention during the most recent incident.
Card, who has previous experience working in restaurant kitchens, explained that he could distinguish between different steak cuts and highlighted the price disparity. An 8-oz. sirloin costs $19.49, while an 8-oz. Dallas filet is priced at $29.99 at that location.
A spokesperson for Texas Roadhouse told PEOPLE that while they could not confirm multiple occurrences, the customer's complaint was addressed and "made right." The company emphasized its internal processes for ensuring food quality and accuracy, encouraging guests to report any discrepancies so they can be resolved.
The customer's video detailing his experience generated a debate online, with some users sharing similar grievances and others questioning why he continued to patronize the restaurant. Card expressed his desire for customers to receive what they paid for.
