Why is the smart meter rollout paused for RTS users?

The rollout is paused until spring to prevent customers with Radio Teleswitch Service (RTS) meters from losing heating and hot water during winter.

What is Ofgem's role in the smart meter switch-off?

Ofgem, the energy regulator, demanded a phased switch-off to ensure customers are not left without heating or hot water during the transition from RTS meters.

Who is affected by the RTS meter suspension?

Up to 600,000 households using meters controlled by Radio Teleswitch Service (RTS) technology are affected by this temporary suspension.

Home / Business and Economy / Smart Meter Switch Halted for Winter

Smart Meter Switch Halted for Winter

24 Dec, 2025

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Summary

Smart meter rollout paused until spring due to winter energy cut fears.
Up to 600,000 households with RTS meters face potential disruption.
Regulator Ofgem demands phased switch-off to prevent customer hardship.

Energy suppliers are pausing the rollout of smart meters for homes utilizing Radio Teleswitch Service (RTS) technology until at least spring. This decision stems from fears that customers could face a loss of heating and hot water during the coldest months if their current meters cease functioning.

Initially, up to 600,000 homeowners were instructed to replace their RTS meters by June 30. However, after concerns were raised about the abruptness of the transition, regulator Ofgem mandated a gradual phase-out. This ensures a smoother transition and prevents customers from being inadvertently cut off without essential services.

The delay was championed by MPs, including Alistair Carmichael, who highlighted the potential hardship for customers, particularly those on Economy 7 tariffs. While the complete switch-off date remains unconfirmed, the existing infrastructure is aging, increasing the risk of failure.