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AI Fears Trigger ServiceNow Stock Plunge
10 Apr
Summary
- UBS downgraded ServiceNow to neutral from buy.
- ServiceNow shares have fallen 41% this year.
- Clients may curb non-AI software spending.

ServiceNow's stock has seen a sharp decline, falling 41% year-to-date, amidst broader concerns about artificial intelligence disrupting the software industry. UBS has downgraded the company's stock from buy to neutral, also reducing its price target. The investment bank's analysts expressed diminishing confidence in ServiceNow's ability to withstand AI-related pressures, noting increased anecdotes of enterprises cutting back on non-AI software budgets.
These budget constraints are reportedly linked to anticipated increases in AI and associated infrastructure spending expected around 2026. This trend suggests that spending on core software may be under pressure. Despite this analyst downgrade, the overall consensus on Wall Street remains largely positive, with a significant majority of analysts maintaining buy or strong buy ratings for ServiceNow.