Why are customers unhappy with Birds Bakery pork pies?

Customers have taken to social media to express that Birds Bakery's pork pies are not as good as they used to be, indicating a perceived decline in quality.

What has Birds Bakery done in response to customer complaints?

Birds Bakery has conducted quality checks and taste panels, and the management states they are happy with the product quality, asserting the recipe and suppliers have not changed.

Is Birds Bakery facing financial difficulties?

The bakery is facing challenges including inflation but is investing in refurbishments and improvements while working to protect its legacy products.

Home / Business and Economy / Pork Pie Quality Sparks Uproar: Bakery Defends Product

Pork Pie Quality Sparks Uproar: Bakery Defends Product

27 Jan

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Summary

Hundreds of fans claim bakery's pork pies have declined in quality.
Bakery management conducted quality checks and remains satisfied.
Company faces inflation challenges while maintaining legacy products.

Pork Pie Quality Sparks Uproar: Bakery Defends Product

A bakery chain is facing significant customer backlash over the perceived decline in the quality of its popular pork pies. Social media platforms saw an outpouring of complaints from devoted fans, with many stating the pies are not as good as they used to be.

In response to the widespread criticism, the bakery's management conducted thorough quality assessments. The managing director affirmed that the company is satisfied with the current product quality and that the recipe and suppliers remain unchanged. While acknowledging customer feedback, the firm emphasized its commitment to rigorous daily taste panels.

The bakery, operating 62 shops, is also contending with economic challenges, including inflation. Despite these pressures, the company stated it is dedicated to preserving the quality of its iconic products, such as the pork pie and sausage cob.