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New Ola E-Scooter Fails on Day One; Court Awards Refund
29 Oct
Summary
- Defective Ola scooter bought on January 31, 2024, failed on the first day.
- Consumer forum ordered replacement or refund of Rs 1,02,505 with interest.
- Company and service center to pay Rs 15,000 for harassment and costs.
A consumer forum in Aligarh has mandated Ola Electric Technology Pvt Ltd and its service center to either replace a defective scooter or refund the full purchase price of Rs 1,02,505, plus 10% annual interest. The vehicle, purchased on January 31, 2024, malfunctioned on its very first day of use, with the parking lock engaging and the storage compartment failing to lock. The scooter ceased functioning completely by February 1, 2024.
Despite repeated visits to the service center and communication with customer support between February 1 and February 9, 2024, the issues remained unresolved. Ola's entities claimed to have addressed the concerns promptly, but the consumer court found their defense inadequate, noting they did not specifically deny the reported defects or Sharma's claims. The order, dated October 16, 2026, also includes Rs 10,000 for mental harassment and Rs 5,000 for litigation costs.
