Home / Business and Economy / Octopus Energy's Secret Superheroes: Social Workers Helping Vulnerable Customers
Octopus Energy's Secret Superheroes: Social Workers Helping Vulnerable Customers
14 Nov
Summary
- Octopus Energy has a team of 8 social workers to assist customers in crisis
- They provide help over the phone, via email, and even in person
- The team supports customers struggling with issues like domestic abuse, job loss, and mental health
As of November 14th, 2025, Octopus Energy, a major UK energy provider, has a team of 8 social workers dedicated to supporting their nearly 8 million customers across the country. Led by Katie Orme, this specialized team is on hand to provide assistance over the phone, via email, and even in person to those facing a variety of challenges.
The Octopus social workers are fully qualified and registered professionals who handle a wide range of issues. They may help customers navigate financial difficulties, connect them with benefits and other resources, or provide emotional support for those dealing with domestic abuse, job loss, or mental health struggles. The team recognizes that an unpaid bill is often a symptom of deeper problems, and they work to address the root causes.
Octopus founder and CEO Greg Jackson, who experienced financial hardship growing up with a single mother, was the driving force behind establishing this unique social work program. The goal is to truly "do right by the customer" and ensure no one falls through the cracks. As Katie Orme says, "It's so important that we are here" to make a real difference in people's lives.
