How does Nationwide's Call Checker work?

You can use the Call Checker in the Nationwide app to confirm if the person on the phone is a genuine Nationwide employee or an impersonator.

What are impersonation scams?

Impersonation scams involve fraudsters pretending to be from legitimate organizations like banks or government bodies to trick people into transferring money.

How many scam calls do people receive?

Customers are reportedly receiving an average of eight scam calls each month, which is about two calls per week.

Home / Business and Economy / Nationwide App Fights Back Against Scam Calls

Nationwide App Fights Back Against Scam Calls

13 Jan

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Summary

Nationwide launches a new scam-checking tool within its banking app.
Customers can verify if a caller is a genuine Nationwide employee.
Millions lost annually to impersonation scams, costing £65.9 million in 2024.

Nationwide App Fights Back Against Scam Calls

Nationwide Building Society has launched an innovative scam-checking tool accessible through its mobile banking app. This new feature empowers customers to instantly verify the identity of anyone claiming to be from Nationwide, distinguishing genuine employees from scammers. The tool provides a crucial layer of security against sophisticated impersonation tactics that have plagued customers.

Research indicates that customers are receiving an average of eight scam calls per month. Impersonation scams, where fraudsters pose as bank staff, HMRC, or police, resulted in £65.9 million in losses in 2024. Nationwide's data shows these scams constitute 17 percent of reported incidents, with increasing ruthlessness employed by fraudsters.

This 'Call Checker' feature is designed to offer customers peace of mind and prevent them from falling victim to increasingly common and sophisticated scams. By confirming the legitimacy of calls, Nationwide aims to significantly reduce the financial and emotional toll these fraudulent activities take on its customer base.