Ludhiana Bus Terminal: Accessible Signs, Inaccessible Toilets

Ludhiana's Inter-State Bus Terminal (ISBT), recently designated as Punjab's premier disabled-friendly transport hub, is now facing severe criticism for its deplorable sanitary conditions and non-functional facilities. Despite the installation of tactile flooring and Braille signage for visually impaired travelers, a recent inspection revealed that designated accessible restrooms remain padlocked or unusable due to damage and filth. The overall sanitation at the terminal has significantly deteriorated, with garbage accumulating throughout the premises.

Commuters are particularly incensed by the ₹5 fee charged for using the terminal's convenience facilities, especially given their poor state. Many compare the situation unfavorably to other cities where such facilities are free and well-maintained. Responding to the widespread complaints and the evident collapse of maintenance standards, the general manager of PUNBUS Ludhiana Depot confirmed that the government is in advanced negotiations to transfer the terminal's operations, repairs, and daily maintenance to a private entity through a public-private partnership model. This privatization is expected to address the ongoing issues and improve the commuter experience.