Lowe's Cuts Return Window Amid Sluggish Sales

Lowe's has recently made several adjustments to its return policy, coinciding with slower sales growth and a decrease in customer foot traffic during the second quarter of 2026. Comparable sales saw a minimal increase of 0.2% year over year, with average customer visits per store declining by 0.4%.

Chief Financial Officer Brandon Sink highlighted that persistent affordability concerns, related to interest rates, home prices, and taxes, are causing consumers to prioritize essential repairs over larger discretionary projects. This economic climate is prompting a more cautious approach to significant purchases.

Among the policy updates, Lowe's has reduced the return window for most plants from 90 days to 30 days, while the policy for trees, shrubs, and perennials remains at one year. Trading cards have been added to the non-returnable list, and tile saws now have a 48-hour return window.

Further changes include the removal of a restriction on gas-powered items that had been fueled or used from its non-returnable list between June 1 and June 27. Additionally, exclusions for outdoor power equipment from the 48-hour return window were removed in May, though specific high-value items like generators and chainsaws were later restricted from the 30-day credit extension.

These adjustments by Lowe's align with broader retail trends where return policies significantly influence consumer purchasing decisions. A recent survey indicated that 93% of U.S. consumers review return policies, and 50% of those facing financial stress analyze them more carefully. Retailers understand that a smooth return process fosters loyalty, as 43% of consumers will stop shopping with a brand if their return is denied.

As the 2026 holiday season approaches, these return policy considerations are expected to be even more critical. With nearly 60% of Americans anticipating less spending power compared to the previous year, consumers will be more selective. Retailers focusing on delivering value and reinforcing trust through clear and customer-friendly return experiences will be better positioned to succeed.