Managers Embrace AI to Streamline Performance Reviews

As of November 13th, 2025, JPMorgan Chase & Co. has decided to let managers utilize artificial intelligence (AI) to assist with the annual task of writing employee performance reviews. This move stands to bring relief to one of the most dreaded annual responsibilities for bosses.

However, the decision also raises questions about whether bot-written reviews will ultimately improve or worsen the process, especially for employees seeking meaningful feedback. Executives and management experts say that bringing AI into annual assessments can save managers time and even result in more useful feedback than employees get from human bosses alone. Yet they caution that outsourcing too much of the review process to AI could turn it into an impersonal "workslop."

Benjamin Levick, who leads AI and operations at corporate card company Ramp, notes that "the boundaries are going to be redrawn with this technology shift." He acknowledges the risk of reviews feeling "uncomfortable" or "dehumanizing" if the AI integration is not handled carefully, but believes there is a way to "thread the needle" and infuse AI into managerial practices more effectively.

As of the current date, the use of AI-powered performance reviews at JPMorgan Chase is an ongoing development, with the potential to significantly impact the employee assessment process in the months and years ahead.