How will IRCTC's new uniforms help passengers?

The uniforms feature QR codes that passengers can scan to see authorized menus, rates, and make digital payments, reducing overcharging.

When will IRCTC's QR-coded menus be available on trains?

The new system is being rolled out ahead of the Christmas-New Year travel rush.

What is the purpose of the helpline number on IRCTC uniforms?

The helpline number allows passengers to report issues directly, aiding in curbing overcharging and other malpractices.

Home / Business and Economy / QR Codes Debut on Train Uniforms to End Overcharging

QR Codes Debut on Train Uniforms to End Overcharging

27 Nov

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Summary

New uniforms feature QR codes and helpline numbers.
QR codes provide access to menus, rates, and digital payments.
System aims to reduce daily overcharging complaints significantly.

QR Codes Debut on Train Uniforms to End Overcharging

Indian Railways Catering and Tourism Corporation (IRCTC) is set to implement a significant upgrade to its catering services by introducing new uniforms for staff on long-distance trains. These uniforms will prominently feature QR codes and a dedicated helpline number, designed to curb the prevalent issue of overcharging.

The initiative aims to provide passengers with direct access to authorized menus and pricing by scanning the QR codes. This will also facilitate digital payments, thereby minimizing opportunities for disputes and cash manipulation. The new system is being rolled out ahead of the busy Christmas and New Year travel period to ensure a smoother experience for commuters.

This proactive measure is expected to significantly reduce the daily influx of complaints concerning inflated prices, particularly for items like bottled water and pantry supplies. The QR-coded system will enhance traceability, allowing IRCTC to identify specific trains, contractors, and staff involved in malpractices, thus promoting greater accountability.