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IndiGo Flights Grounded by Tech Glitch
19 Aug
Summary
- IndiGo's reservation system faced a technical issue on Wednesday.
- Passengers struggled with flight bookings and web check-in.
- Airline is working with its technology partner to fix the disruption.
IndiGo experienced a major technical disruption on Wednesday, impacting its core reservation platform. This system failure led to widespread difficulties for passengers attempting to use the airline's online services.
Customers reported significant problems with both booking new flights and completing the essential web check-in process. The airline confirmed the intermittent issues with its primary reservation system, which affected access to its website and mobile application.
IndiGo's technical teams are actively collaborating with their technology partner to resolve the outage urgently. Passengers needing immediate travel assistance were advised to contact the airline's Contact Centre, while others were asked to retry accessing services later. The airline expressed sincere regret for the inconvenience caused.
