What caused the recent airport chaos involving IndiGo?

The chaos was caused by IndiGo's mismanagement of the rollout of new Flight Duty Time Limitations (FDTL) norms, which led to significant rostering disruptions.

What actions has the Indian government taken regarding IndiGo's FDTL issues?

The government has intervened by deploying extra capacity from other airlines, capping airfares, ensuring refunds, and issuing a show cause notice to IndiGo's CEO.

When will IndiGo's flight operations return to normal?

IndiGo has informed the government that operations may stabilize between December 10 and 15, with expectations for improvements to occur even sooner.

Home / Business and Economy / IndiGo Chaos: Minister Vows Accountability

IndiGo Chaos: Minister Vows Accountability

7 Dec

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Summary

Minister vows accountability for IndiGo's FDTL norm rollout chaos.
Government has intervened to protect passengers' interests.
IndiGo's operations may stabilize between December 10-15.

IndiGo Chaos: Minister Vows Accountability

The Union Civil Aviation Minister, Ram Mohan Naidu, has assured that accountability will be established for the ongoing disruptions caused by IndiGo's implementation of Flight Duty Time Limitations (FDTL) norms. He stated that the government has intervened to protect passengers, refuting any impression that IndiGo influenced the policy changes. Investigations will determine culpability, leading to fines or other regulatory actions.

The ministry has taken a multi-pronged approach, including securing extra capacity from other airlines and imposing fare caps to mitigate the crisis. All domestic airlines are now directed to operate within controlled fare bands, with maximum limits set for various route distances. IndiGo anticipates operations stabilizing by mid-December, though improvements are expected sooner.