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IndiGo CEO Faces DGCA Scrutiny Over Flight Chaos
10 Dec
Summary
- IndiGo CEO summoned by DGCA on December 11, 2025.
- Airline must report on flight restoration and passenger re-accommodation.
- Focus on pilot strength, training, and baggage handling issues.
The Directorate General of Civil Aviation (DGCA) has mandated that the CEO of IndiGo appear before them on December 11, 2025, to address the airline's ongoing operational disruptions. This directive requires a detailed report covering critical aspects of the airline's recent performance and future mitigation strategies.
The airline is expected to provide thorough updates on its network-wide flight restoration efforts and the progress made in re-accommodating affected passengers, with a special emphasis on prioritizing vulnerable groups. IndiGo will also report on its staffing situation, including pilot and cabin crew numbers, recruitment, and training initiatives aimed at preventing future roster shortages and related disruptions.
Furthermore, IndiGo must present data on flight cancellations, the efficiency of refund processing, and specific actions taken regarding delayed or misrouted baggage. The DGCA also seeks information on the airline's communication systems and policies for re-routing passengers following cancellations, ensuring compliance with regulatory requirements for passenger welfare.
