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IndiGo slammed for missing passenger flight
8 Feb
Summary
- Former AirAsia India CFO missed an IndiGo flight.
- IndiGo staff accused of arrogance and poor communication.
- Passenger rebooked after paying a rescheduling fee.
Vijay Gopalan, former CFO of AirAsia India, has publicly criticized IndiGo after missing his flight from Tiruchirappalli to Chennai. Gopalan alleged that ground staff exhibited rude and arrogant behavior, providing him with misleading information about the flight's departure. Despite the flight's departure time being repeatedly pushed back, no boarding announcements were made in the lounge where Gopalan was waiting.
He was contacted by airline staff shortly before the final departure time, leading to a confrontation where staff allegedly blamed him for prioritizing the lounge over boarding. Gopalan and a colleague were eventually rebooked on a later flight upon payment of a rescheduling fee, causing him to miss an important conference in Chennai.
IndiGo responded by acknowledging a potential issue with the airport's Flight Information Display System but maintained that their staff followed standard boarding protocols and made final announcements. The airline stated that Gopalan did not reach the gate in time but confirmed their team assisted him with alternate travel arrangements.
