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Hays Travel Soars to Top 3 in UK Customer Service!
21 Jan
Summary
- Hays Travel achieved third place in the UK Customer Satisfaction Index.
- The UKCSI benchmarks 272 organizations across 13 sectors.
- Customer satisfaction in the tourism sector reached its highest recorded level.
Hays Travel, the UK's largest independent travel agent, has earned a commendable third position in the latest UK Customer Satisfaction Index. This ranking places it among the nation's premier organizations for delivering outstanding customer service.
The UK Customer Satisfaction Index serves as a national benchmark, evaluating 272 organizations across 13 diverse sectors. Hays Travel's placement in the top three underscores its dedication to customer well-being and professional service delivery.
This year's January 2026 index also reports a general improvement in customer satisfaction across all sectors since the previous year. The tourism sector, in particular, achieved its highest recorded level of customer satisfaction within the UKCSI framework.
