Ford's Garage Fee Sparks Diner Debate

Ford's Garage is currently evaluating a mandatory 20% service charge implemented at five of its Florida restaurant locations. This policy, a test by franchisee 23 Restaurant Services, replaces traditional tipping with a commission-based compensation structure for servers and bartenders, while also aiming for more equitable pay for kitchen and support staff. The initiative has reportedly led to higher average hourly wages for employees.

Despite the franchisee's claims of success and year-over-year growth, the chain's president, Billy Downs, has acknowledged that some customers are pushing back against the automatic service charge. Downs stated the company needs to listen to consumer feedback and that changes to the program may be considered. The policy is intended to help manage costs and reward staff, with additional tips remaining optional. Disclosure of the fee is provided verbally and in writing before ordering, with one location also noting a separate 1% entertainment fee passed to the shopping center.