Home / Business and Economy / Grease Stains & Outrage: Five Guys Fry Bags Backfire
Grease Stains & Outrage: Five Guys Fry Bags Backfire
21 Mar
Summary
- Five Guys switched from fry cups to paper bags citing environmental concerns.
- Customers complain bags leak grease and portions seem smaller.
- The chain denies portion changes, stating bags keep fries fresher.
Five Guys, the popular fast-food chain, has transitioned from its distinctive fry cups to paper bags, citing environmental considerations and a growing opposition to plastic packaging. The company maintains that the fries' preparation and portion sizes are unchanged.
Despite assurances, the switch has ignited a backlash from many patrons. Online, customers are voicing strong complaints, with several reporting that the paper bags quickly become saturated with grease, creating a mess. This has led to accusations that the chain is using eco-friendly messaging to disguise smaller portion sizes.
Five Guys has responded by reaffirming that fry portions, including the well-loved "extra scoop," remain consistent across all sizes: Little, Regular, and Large. A spokesperson stated that the bags enhance air circulation, helping to maintain fry freshness, especially for takeout and delivery orders. The company also highlighted that the bags are made from biodegradable, grease-resistant, and chemical-free kraft paper.
