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GST Goes Faceless: Pilot Scheme to Cut Officer Interaction
6 Oct
Summary
- A pilot faceless scheme for CGST will launch in 3-4 months.
- Technology like AI and data analytics will assign cases randomly.
- The new system aims to reduce direct interaction between taxpayers and officials.
The Central government is preparing to introduce a pilot faceless scheme under the Central Goods and Services Tax (CGST) within the next three to four months. This initiative aims to dramatically decrease direct contact between taxpayers and tax officials. The new framework will leverage technology, including artificial intelligence and data analytics, for the random assignment of cases to specialized teams, moving away from jurisdiction-bound officers.
This proposed system closely mirrors the successful faceless assessment framework already in operation within the Income Tax Department. The goal is to enhance efficiency, transparency, and accountability by reducing the taxpayer-officer interface as much as technologically feasible. The GST Council is also expected to discuss process reforms for registration, refunds, and returns at its upcoming meeting.
