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Evri Under Fire for Poor Service and Lost Parcels
14 Dec
Summary
- Over 80 people contacted BBC about Evri's poor service.
- Customers report delays, lost parcels, and poor service.
- Evri ranked lowest in customer satisfaction among delivery firms.
Evri, a prominent courier company, is currently facing a wave of customer dissatisfaction and complaints, with over 80 individuals reporting significant issues to the BBC. Customers from various locations, including Lincolnshire and East Yorkshire, have expressed frustration over substantial delivery delays, parcels that are marked as delivered online but never reach their intended recipients, and a general decline in customer service quality. These persistent problems have prompted local Members of Parliament to voice their concerns.
Further exacerbating the situation, a former Evri courier alleged during training that new staff were instructed to "just chuck it behind the fence" if customers were not present, a claim Evri denies. While the company has issued an apology for subpar customer experiences and highlighted the dedication of its 30,000 drivers, recent surveys place Evri at the bottom of customer satisfaction rankings for parcel delivery services. This marks the second consecutive year the company has received the lowest satisfaction rating.
In response to the growing outcry, Evri stated it has invested £57 million in its operations, including advanced tracking systems. The company acknowledges a driver shortage in certain areas but asserts that couriers can earn over £20 per hour with guaranteed minimum wages. Following the BBC's inquiry, some of the customers' previously lost parcels were successfully delivered.
