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Dry Cleaner's Rs 5,970 Service Ends in Rs 59,000 Payout
16 Oct
Summary
- Customer paid Rs 5,970 for dry cleaning 18 items.
- Damaged pashmina shawl and pheran valued at Rs 47,000.
- Dry cleaner fined Rs 59,000 including compensation.
A dry-cleaning service dispute resulted in a significant financial penalty for UClean Select Srinagar. A customer, Jameela Rashid, submitted 18 items for dry cleaning on March 26, 2024, paying Rs 5,970. She later received her garments, including a pashmina shawl and pheran, in a damaged condition.
Rashid alleged that attempts to resolve the issue with the service provider were unsuccessful, despite assurances of reimbursement or replacement. Observing unprofessional handling of clothes, she filed a complaint with the Srinagar district consumer commission.
The commission noted that the dry cleaner did not appear to contest the allegations. Evidence, including WhatsApp messages, showed the service provider acknowledged causing damage to the garments. The commission found the value of the damaged pashmina articles to be Rs 47,000.
On September 19, 2026, the commission ordered UClean Select Srinagar to pay a total of Rs 59,000. This comprises Rs 47,000 for the damaged items, Rs 10,000 as compensation for mental agony, and Rs 2,000 for litigation costs. The service provider must comply within 45 days, or face a 12% annual interest on specified amounts.
