Delivery Apps Defy Conflict: Essentials Still Arrive

Delivery applications, including Careem and Uber Eats, have largely continued their operations in the Gulf region amidst an active conflict. While service disruptions like flight delays and missile alerts have occurred, and some routes are paused, the platforms have not ceased operations. Companies are implementing real-time safety assessments and providing guidance to their drivers, referred to as captains, via messaging services.

These companies emphasize that drivers are not obligated to work if they have safety concerns. In response to the situation, the UAE Ministry of Human Resources and Emiratisation recommended remote work for private sector employees from March 1 to March 3, excluding essential personnel. An Uber spokesperson confirmed their services remain fully operational, prioritizing the safety of riders and drivers and adhering strictly to local government advisement.

The decision to keep delivery services running has ignited debate online. Critics highlight the inherent risks faced by delivery riders, including potential hazards from falling debris or road incidents due to missile interceptions. Official reports indicate casualties and injuries in the UAE since attacks began on February 28. Some argue that not ordering could lead to drivers spending more time exposed to danger to meet their delivery quotas, with some drivers facing fines from their agencies if they refuse work or fail to meet targets.