How is DBS Bank preparing its employees for AI-driven changes?

DBS Bank is retraining its 35,000 local employees over the next one to two years to prepare them for the changes brought about by artificial intelligence (AI). The bank will not be hiring new people for positions that will be replaced by AI, and is instead focusing on reskilling its existing workforce.

What is the stance of OCBC CEO Helen Wong on job losses due to AI?

Despite OCBC's own adoption of AI, CEO Helen Wong stated that the bank does not expect to see job losses in the foreseeable future. "With the use of technology, you have not actually seen there's any need for us to say that we have to release people," she said.

How does DBS Bank CEO Tan Su Shan view the impact of AI on jobs?

Tan mirrored the sentiment of JPMorgan Chase's Jamie Dimon, who has touted the opportunities offered by AI. Tan said the bank is telling its staff to "embrace" the changes brought about by AI, as the transformation is here to stay.

Home / Business and Economy / DBS Bank Retrains Workforce to Adapt to AI Disruption

DBS Bank Retrains Workforce to Adapt to AI Disruption

8 Nov, 2025

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Summary

DBS Bank retraining 35,000 employees for AI-driven job changes
CEO says bank will not hire for roles replaced by AI, focuses on reskilling
OCBC CEO expects no job losses despite AI adoption

DBS Bank Retrains Workforce to Adapt to AI Disruption

As of November 8th, 2025, DBS Group Holdings Ltd., Singapore's largest bank, is taking proactive steps to retrain its workforce in anticipation of artificial intelligence (AI) reshaping jobs and skills.

According to DBS CEO Tan Su Shan, the bank will not be hiring new people for positions that will be replaced by AI. Instead, the lender is focusing on retraining its existing 35,000 local employees over the next one to two years to prepare them for the changes brought about by AI.

"Those who are in those jobs that will be changed, we will have to take them out of their jobs and really start training them, which is what we've been doing for years," Tan said in a recent interview. The bank is helping staff pivot to "adjacent career pathways" or training them to assist with new AI-powered services like video teller machines.