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Customer Tracks Rider, Finds Food Eaten
7 Sep
Summary
- Customer tracked his order after a delay.
- Found two people consuming his undelivered food.
- Alleged order was sold for Rs 100.
A Zomato customer in Delhi, Rishabh Kaushik, reported an unusual experience with a late-night food order. After placing an order, he noticed the delivery partner's location icon remained stationary for an extended period.
Driven by the delay, Kaushik tracked the rider himself and found two people consuming his meal. He alleged that the food was subsequently sold for Rs 100, and expressed dissatisfaction with Zomato's customer service, describing it as unhelpful.
The incident sparked online discussion, with users sharing similar experiences and advising cash-on-delivery for late-night orders due to potential issues like delays or tampering.
Zomato Care acknowledged the complaint and requested the order ID for investigation. The situation underscores ongoing concerns regarding the reliability and safety of food delivery services.
