How many consumer grievances did the National Consumer Helpline address?

The National Consumer Helpline addressed over 62,700 consumer grievances between April 25 and December 26.

What is the total refund amount facilitated by the NCH?

The National Consumer Helpline facilitated refunds totaling ₹45 crore during the specified period.

Which sectors saw the most consumer grievances resolved?

E-commerce, travel and tourism, agency services, electronic products, and airlines were the top sectors for grievance resolution.

Home / Business and Economy / Consumer Grievances Resolved: ₹45 Crore Refunds Facilitated

Consumer Grievances Resolved: ₹45 Crore Refunds Facilitated

27 Dec

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Summary

Over 62,700 consumer grievances were addressed by the National Consumer Helpline.
Refunds totaling ₹45 crore were facilitated between April 25 and December 26.
E-commerce and travel sectors led in grievance resolution and refund amounts.

Consumer Grievances Resolved: ₹45 Crore Refunds Facilitated

The National Consumer Helpline (NCH) has effectively resolved a substantial volume of consumer grievances, facilitating refunds exceeding ₹45 crore between April 25 and December 26. During this eight-month period, the helpline addressed over 62,700 issues across various sectors, demonstrating its commitment to timely redressal.

E-commerce emerged as the sector with the highest number of resolved grievances, accounting for nearly 40,000 cases and refunds amounting to ₹32 crore. The travel and tourism sector also saw significant activity, with 4,050 grievances leading to ₹3.5 crore in refunds. These resolutions highlight the NCH's nationwide reach and impact.

The NCH's success is further supported by an increasing network of over 1,027 convergence partners. Consumers can register complaints in 17 languages through multiple channels, including a toll-free number, WhatsApp, and an online portal, ensuring accessible and amicable dispute resolution.