Consumer Commission Rules Against Fashion Retailer

A Chandigarh consumer commission has found Unisex Fashions, operating a Pepe Jeans outlet, guilty of deficiency in service and unfair trade practices. The case originated from a dispute over a Rs 500 charge for exchanging a pair of jeans. The customer, Renu Goyal, had purchased jeans under a "One on One" offer, where a free item was included with a purchase.

Following the initial purchase, Goyal sought to exchange one pair of jeans. The store charged her an additional Rs 500 as a price difference, issuing a new invoice. Unisex Fashions contended that a "no return, no exchange" policy was in place and the exchange was a goodwill gesture.

However, the commission disagreed, ruling that once an exchange is accepted and a new invoice issued, the retailer cannot avoid obligations. The commission determined that the original promotional offer's terms still applied, meaning no additional amount was due. Furthermore, the store failed to provide written terms regarding price differences on exchanges, leading to the Rs 500 charge being deemed an unfair trade practice.

Consequently, Unisex Fashions was ordered to refund the Rs 500 with 6% annual interest from January 16, 2021. They must also pay Rs 5,000 for harassment and litigation costs within 60 days of the order.