Does ClassPass increase credit costs based on my booking history?

No, ClassPass has stated that its credit values are not based on individual booking history or personal attributes.

What factors cause ClassPass credit values to change?

ClassPass credit values change based on overall demand, class popularity at specific times, promotions, and studio settings.

Can my loyalty to a specific studio increase its credit cost for me?

ClassPass asserts that your frequency at a particular location does not personally increase its credit cost for you; changes are based on overall community demand.

Home / Business and Economy / ClassPass Denies Hikes Are Personal

ClassPass Denies Hikes Are Personal

13 Feb

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Summary

ClassPass refutes claims of personalized credit increases.
Credit values fluctuate due to overall demand and timing.
Individual booking history does not influence credit costs.

ClassPass has moved to debunk circulating myths about credit value increases for exercise classes. Many subscribers have voiced concerns online, reporting that the number of credits required for their favorite workouts has significantly risen. Some users noted a doubling of credits for previously affordable classes. These claims sparked speculation that individual booking habits or loyalty to specific studios were causing these increases.

However, ClassPass has firmly stated that its credit system does not operate on a user-specific basis. The company clarified that credit values are influenced by broader factors such as overall demand, the popularity of specific classes at different times, and studio capacity management. ClassPass emphasized that it does not track or use individual booking history, frequency at a studio, or demographic information to adjust credit requirements for any member. The company insists that changes in credit values reflect community-wide demand rather than personal user attributes.

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