Capri Loans Taps OpenAI for AI-Powered Future

Capri Global Capital Limited, operating as Capri Loans, has announced a significant collaboration with OpenAI to implement enterprise-grade generative AI. This strategic move aligns with their technology-driven growth plan, aiming to boost functions such as customer service, operations, and knowledge workflows.

The partnership will explore secure AI deployments across Capri Loans' extensive network of over 1,400 branches serving more than 7.6 lakh customers nationwide. The goal is to transform customer service, empower employees, and improve decision-making throughout the lending process.

Capri Loans intends to build an AI-native lending institution, focusing on enhanced productivity, robust risk management, accelerated innovation, and more inclusive credit access. While AI will streamline various processes, human oversight will remain crucial for underwriting and credit decisions, with proprietary credit models guiding all lending activities.

The phased rollout will adhere to strict enterprise-grade governance, ensuring robust security, monitoring, and compliance with data privacy regulations. Sensitive customer data will be managed according to existing security and consent standards, reflecting a commitment to responsible technology use.