Home / Business and Economy / India's Banks Boost Operations with AI: Awards Recognize Leaders
India's Banks Boost Operations with AI: Awards Recognize Leaders
26 Nov
Summary
- Generative AI could enhance Indian banking operations by 46 percent.
- AI adoption is driven by digital inclusion and competition in India.
- Awards recognize institutions using AI for fraud, lending, and customer service.
Artificial intelligence is rapidly transforming India's banking and financial services sector, aiming to enhance digital inclusion and competitive edge. Generative AI alone is projected to significantly improve banking operations, with potential to exceed USD 12 billion by 2033.
Large financial institutions are integrating AI as foundational infrastructure, moving beyond pilot projects. The ET AI Awards 2025 specifically honor these entities for reshaping financial services through AI in areas like fraud detection, credit scoring, and customer service automation, demonstrating measurable outcomes such as improved customer satisfaction and cost reductions.
The Banking & Financial Services Transformation award celebrates AI integration across the value chain, focusing on measurable business outcomes, genuine customer value creation, and responsible deployment. These awards, with nominations closing on November 27, 2025, aim to set national benchmarks and accelerate India's vision for a digitally inclusive financial economy.
