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26/11: How terror attacks reshaped Indian hotels
26 Nov
Summary
- Hotels now have visible security barriers and rigorous guest checks.
- Many hotels implemented a 'No government ID, no room' policy.
- Security habits ingrained by 26/11 persist despite new challenges.
The 26/11 terror attacks irrevocably altered India's hospitality industry, ushering in an era of heightened security. What began as an industry focused on welcoming warmth has since adopted rigorous screening processes and visible security measures, transforming hotel entrances into fortified zones. Vehicle and baggage inspections, along with body scans, are now routine for guests and staff entering premises.
Beyond physical security, hotels intensified guest verification, with many enforcing a strict 'no government ID, no room' policy. Access to sensitive areas and even guest floors is now more controlled. The workforce also faces stricter surveillance, including third-party background checks and mandatory crisis-management drills.
While the 2020s brought new security concerns like pandemic-related cleanliness, the fundamental security habits forged after 26/11 endure. As of 2025, guests experience a blend of hospitality and pervasive security, a lasting legacy of the 2008 Mumbai attacks that continues to shape the industry.
