Why was the Daou family kicked out of Universal Studios?

The Daou family was removed after their autistic daughter took a keychain from a gift shop without paying, leading to a shoplifting accusation.

Did Universal Studios accommodate the autistic child?

The family claims Universal did not adequately consider their daughter's disability or their pre-registered access program during the incident.

What was the outcome of the Universal Studios incident?

The family was trespassed, received a demand letter for $200, and are now seeking improved staff training on disability policies.

Home / Arts and Entertainment / Florida Family Ejected From Universal Over Autism Misunderstanding

Florida Family Ejected From Universal Over Autism Misunderstanding

12 Jan

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Summary

An autistic daughter took a keychain, leading to her family's removal.
Parents claim Universal Studios failed to account for child's disability.
The park issued a $200 demand letter, sparking a legal dispute.

Florida Family Ejected From Universal Over Autism Misunderstanding

A Florida family's birthday celebration at Universal Epic Universe in Orlando took a distressing turn when they were removed from the park due to a misunderstanding involving their autistic daughter. The seven-year-old, Everly, took a keychain from a gift shop, a situation her parents state was handled without regard for her disability.

Nikki Daou had registered her daughter with Universal's disability access program prior to the visit. When Everly became overstimulated in a crowded Mario-themed gift shop, her mother took her outside while her father prepared to pay. Security then approached Nikki, accusing her of shoplifting despite her husband being inside to complete the transaction.