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Customer Awarded $6,000 After Film Cut Short
25 Sep
Summary
- A customer received $6,000 for a movie canceled 10 minutes in.
- The theater's inconsistent reasons for cancellation were noted.
- The commission found deficiency in service and unfair trade practices.
A Hyderabad consumer commission ordered PVR Inox and a local theatre to pay Rs 6,000 to a patron after a film screening was abruptly halted. The customer had purchased a ticket for "Hongkong Warriors" for Rs 173 via BookMyShow on January 26, 2025.
Approximately ten minutes into the movie, the screening was cancelled. The theatre initially cited low occupancy, then changed its reason to a technical issue, which the commission found suspicious due to a lack of evidence. The commission noted that while the ticket cost was refunded, this did not negate the deficiency in service.
The commission ruled that the cancellation constituted a deficiency in service and an unfair trade practice. The theatre was directed to pay Rs 5,000 as compensation and Rs 1,000 towards litigation costs, with the order issued on September 11, 2026.
